Be scent aware. Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

Wheel-Trans sedan customers

PRESTO card customers can pay their fare on a Wheel-Trans sedan taxi using their monthly pass on their PRESTO card. Operators will record the number on the back of the PRESTO card. If you do not have a monthly pass on your PRESTO card you can pay by cash, ticket or token.

Upcoming taxi Request for Bid

As part of the broader strategy for future Wheel-Trans Taxi Service Contracts, the TTC will be issuing a Request for Bid for accessible taxis and sedan taxis in September/October 2019. More information about the request for bids will be posted on www.MERX.com when available. 

New Customer Policies

New policies for safer and more respectful transit experience
As part of our Customer Experience Strategy, Wheel-Trans has made a commitment to update all customer policies over the next year. It is our goal to create policies that are simple and flexible and to create a safe and respectful environment for everyone using Wheel-Trans services. By defining clear rules and guidelines for all persons using or interacting with Wheel-Trans, our customers will know what to expect and how Wheel-Trans will support them on their journey.

To review our policies or learn more visit Customer Policies.

Travel Training

Are you looking to gain independence and have flexibility? Say goodbye to planning your trips days in advance!

Travel Training is your key to traveling when you want, where you want, and how you want! 

What is Travel Training?

Travel Training is the TTC’s new program where Wheel-Trans customers can receive free training on the bus, subway, streetcar and community bus systems to improve their transit experience.

Our goal is to support customers that want to learn how to travel safely and independently on TTC services, and to help customers improve their travel skills and increase their confidence. This program is designed to teach customers about all the accessibility features on TTC,  and to assist customers with navigating around Toronto.

One-on-one travel training is designed to meet the personalized needs of the customer.  Our travel trainer will spend up to four 1:1  sessions travelling with the customer on the route of their choice.

The Travel Trainer will plan the route with all the accommodations the customer needs, and travel with the customer on their journey. The travel training process is designed to help customers improve their travel skills, reduce anxiety or fear of the unknown, and to help the customer reinforce the skills they need to ride the fixed route transit system independently with confidence.

The program features include: planning your trip with the accommodations you need, way finding and navigation, using PRESTO, boarding vehicles, requesting accessible features, and problem solving tips for when unexpected challenges, such as delays and closures happen.

This program supports the Wheel-Trans vision for: “accessible transit service that ensures dignity, spontaneity, fairness and freedom of travel for all customers” and represents true freedom for each person and their abilities.

Why participate in travel training?

  • No need to plan your life in advance. You can live spontaneously! Go when you want, where you want, how you want!
  • Gain independence.  Have flexibility. Build self – esteem. Feel empowered. Better quality of life.
  • No need to worry about no shows
  • No need to worry about having rides put on waitlist
  • No life happens points
  • Guaranteed Wheel-Trans rides within 4 hours for same day family of service rides , and short wait times when booking a Family of Services trip
  • Be more involved in the  community and connect with others

Sign up today!

For more information, please contact traveltraining@ttc.ca or call 416-393-4111.

Go to mywheel-trans.ttc.ca to book online or call the RideLine at 416-397-8000 to book your rides.

To choose your destination choose “Landmark Type,” then ”CommCntr/Attrn/Office/Library/Rel/Park” and then choose “Variety Village, Main Ent (3701 Danforth Ave, Scarborough). Landmark note – use main entrance.

Let’s help plan your Family of Services Trip

With TTC’s Family of Services, Wheel-Trans customers have access to more independent and flexible travel options. Customers can book Wheel-Trans trips that connect to accessible subway stations and select bus stops across the city. Whether you are a customer who has been approved for Wheel-Trans service with conditional eligibility or if you are a Wheel-Trans customer who likes to take conventional transit (bus, Community Bus, subway, streetcar) Wheel-Trans staff can plan your entire journey.  Learn more about Family of Services.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca