Please use this form to submit complaints about our subway, bus or streetcar service, facilities complaints or to provide your feedback about service frequency.
If your matter requires a more immediate response, please contact us by telephone at 416 393 3030 daily 7am-10pm (Please note the Customer Service office is closed on statutory holidays).
Please ensure you provide as much detail as possible to help us do a thorough job of investigating your concerns.
The personal information on this form is collected under the authority of the City of Toronto Act, 2006, S.O. 2006, c. 11, Schedule A, including but not limited to Part XVII and the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56. The information is used to contact you if follow up is requested relating to the communication, and for aggregate statistical reporting. Questions about this collection can be directed to Customer Service, 1900 Yonge Street, Toronto, ON M4S 1Z2, telephone no. 416-393-3030.